From request to resolution, nothing dropped
Residents, staff and vendors raise requests in one channel. The system routes, assigns and records every step, so nothing slips through.
- Multi-channel intake — portal, in-field QR scan or a public form.
- Assignment & routing — by type, location, vendor or availability.
- SLA tracking — response and resolution times measured automatically, with escalation.
Automated approval flows
Build a process once and the system runs it consistently: quote approvals, work orders, sign-offs and controlled closure.
- Approval steps by amount, work type or property.
- Automatic alerts and escalation when something stalls.
- A full record of who approved what, and when.
Frequently asked questions — Work orders, tasks and workflows
Can residents raise a request without an account?
Yes. Requests can be opened via a public form or QR scan, and the system links them to the right location and asset automatically.
Can we set different SLAs?
Absolutely. Define SLAs by urgency, issue type or property, and the system alerts and escalates accordingly.